IT Customer Service Specialist

🔥 13 hours ago

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Logo of Labcorp

Labcorp

10,000+ employees

Founded 1969

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2019-06

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Provides first-level technical support to the company for user inquiries and system security. • Assists users with log-on problems, reinstating revoked security, and changes in access privileges. • Troubleshoots system errors and lockups, and answers how-to system security questions. • Routes second-level system questions to the appropriate individual/department. • Processes all mainframe security requests and purchase approval security requests. • Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.

🎯 Requirements

• HS Diploma • 1 or more years' experience in IT Customer Service • 1 or more years' customer support experience • 1 or more years' experience with strong phone contact handling skills and active listening abilities

🏖️ Benefits

• Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan

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