Healthcare & Laboratory Customer Success Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇿🇦 South Africa – Remote

💵 $24 - $30 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LabVine

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

📚 Education

🔬 Science

Healthcare • Education • Science

LabVine is a specialized online platform designed for laboratory professionals offering a range of educational and developmental resources. The platform provides access to free and paid courses, curated by content partners, to enhance skills and knowledge. LabVine offers tools such as assessments for gap analysis, news updates through VineNews, expert consultations via TheConflab, and hosting capabilities for webinars and podcasts through VineStream. The platform also focuses on community building among laboratory professionals and provides resources for continuous professional development in the laboratory field, accredited by international organizations, to ensure high-quality, scientifically sound training. LabVine aims to connect professionals with industry leaders and offers opportunities for career transformation and expertise enhancement in the evolving laboratory landscape.

📋 Description

• Serve as a first point of contact for customer and member inquiries • Troubleshoot and resolve most customer support requests independently • Escalate complex issues and coordinate resolution with internal teams and external vendors • Deliver timely, professional customer support • Conduct onboarding and demo sessions for new members • Help customers maximize the value of CLSI membership and subscriptions • Develop customer-facing resources, FAQs, and communications to improve self-service and adoption • Act as the primary day-to-day contact for support vendors and fulfillment partners • Track support activity, identify trends, and recommend process improvements • Maintain customer service reporting and analytics • Conduct project-based outreach to prospective customers • Nurture qualified leads through the quote stage • Collaborate with marketing and customer experience teams to improve engagement and conversion processes

🎯 Requirements

• Laboratory healthcare professional • Experience in customer service, customer success, account management, or membership services • Experience supporting business customers (B2B preferred) • Familiarity with customer service or CRM platforms such as HubSpot, Zendesk, Salesforce, or similar systems • Strong problem-solving and communication skills • High level of initiative; collaborative, proactive, and highly organized • Comfort managing multiple priorities and working independently • Background in laboratory healthcare, laboratory medicine, diagnostics, or life sciences preferred • Experience delivering customer training, onboarding, or product demonstrations preferred • Experience with lead generation, lead nurturing, or sales support activities preferred • Bachelor's degree required; advanced degree preferred

🏖️ Benefits

• Potential for future opportunities based on organizational needs and demonstrated business impact • Opportunity to contribute to customer success and pilot new approaches to membership growth, engagement, and sales enablement