French Project Support, Coordinator – Entry Level

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Lacroix Healthcare Consulting, LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

⚕️ Healthcare Insurance

📚 Education

Healthcare Insurance • Education • Consulting

Lacroix Healthcare Consulting, LLC is a specialized consulting firm focused on enhancing the skills and knowledge of MDS nurses in skilled nursing facilities. They offer customized training programs—including public seminars, group lectures, and individual job training—tailored to the specific needs of each facility. With a strong emphasis on education and compliance, Lacroix provides MDS expertise, audits, and support to improve the operational efficiency and reimbursement processes within healthcare settings.

📋 Description

• Basic project coordination and collaboration with various teams to deliver exceptional service. • Resolve customer requests initiated through various support channels, including telephone and online project requests. • Keep customers informed of progress and manage exceptions effectively. • Provide first-line support to French-speaking clients, addressing their inquiries and issues promptly and effectively. • Assist clients with onboarding, product training, and troubleshooting. • Coordinate project timelines and deliverables to ensure projects are completed on time and within scope. • Collaborate with internal teams to ensure client requirements are met and exceeded. • Maintain detailed records of client interactions and project progress. • Generate reports on client issues and project status to inform continuous improvement efforts. • Serve as the main point of contact between French-speaking clients and our internal teams.

🎯 Requirements

• Graduate, or Minimum 6 months to 1 year of experience in a relevant area. • Self-motivated individual with the ability to work independently or as part of a team. • Capable of working under pressure to tight deadlines, demonstrating drive and commitment to delivery. • Knowledge of cloud deployment models and validation of post-deployment service operations. • Excellent documentation, reporting, communication, and interpersonal skills are essential. • Strong awareness of digital security practices and protocols. • Fluent in French and English, with excellent written and verbal communication skills in both languages. • Proven experience in a customer-facing role, ideally in a tech or SaaS environment. • Strong problem-solving abilities and a proactive approach to client support. • Experience managing projects, with the ability to juggle multiple tasks and priorities. • Strong organizational skills and attention to detail. • Comfortable using various software tools and technologies. Ability to quickly learn and understand new SaaS products and features.

🏖️ Benefits

• Join us in the heart of Grouper's Project Management Team! • Ensure our French-speaking clients have a seamless and successful experience with our products. • Help our clients achieve their business objectives by providing expert gauge support to the project manager. • Contribute to a fast-paced and highly collaborative team-based work environment.