
Artificial Intelligence • SaaS • Enterprise
Laivly is a company that provides collaborative AI solutions for contact centers, empowering customer service agents through automation and support tools. Their key product, a cobot named Sidd, integrates seamlessly with existing technology stacks to enhance efficiency, accuracy, and customer satisfaction. Laivly's solutions offer real-time transcription, call summaries, and AI-driven support across multiple communication channels, such as email, chat, SMS, and social media, without requiring replatforming. The company focuses on ethical AI use, ensuring their technology respects user rights and privacy while providing measurable improvements in contact center performance.
November 20
Sr. Machine Learning Scientist & Engineer leading prompt design and validation efforts for LLM-powered features at Laivly. Collaborating with teams to ensure safe deployment of AI technologies.
AWS
Azure
Cloud
Kubernetes
Python
SQL
September 26
Customer Success Manager managing onboarding, adoption and expansion of Laivly's AI contact-center platform. Drives SLAs, usage, analytics, and cross-functional solutions.