Landterra
B2B • HR Tech • Fintech
Landterra is a versatile ally committed to connecting talents and resources to global markets, with a focus on Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) partnerships in the Americas and Europe. With over a decade of experience, Landterra offers comprehensive services tailored to address clients' operational needs, including medical billing, finance, technology, recruitment, payroll, and project management. Based in Nicaragua, Landterra aims to support clients in achieving scalable growth through customized outsourcing solutions.
Technical Support Associate
Job not on LinkedIn
April 8
🗣️🇪🇸 Spanish Required
Landterra
B2B • HR Tech • Fintech
Landterra is a versatile ally committed to connecting talents and resources to global markets, with a focus on Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) partnerships in the Americas and Europe. With over a decade of experience, Landterra offers comprehensive services tailored to address clients' operational needs, including medical billing, finance, technology, recruitment, payroll, and project management. Based in Nicaragua, Landterra aims to support clients in achieving scalable growth through customized outsourcing solutions.
📋 Description
• This is a remote position. • The Land Terra team is in need of a Technical Support Associate who will become a strong contributor and make a difference. • In the Technical Support role, you will be responsible for providing multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution. • Troubleshoot customers’ software application and/or hardware issues via email, telephone, remote access, and diagnostics. • Collaborate with customers and advise about technical issues. • Answer questions regarding issues, and make recommendations. • Assemble, install and troubleshoot computer hardware, laptops, and notebooks. • Install, maintain, and troubleshoot operating systems, and computer applications. • Troubleshoot network and connection issues related to internet, Intra-Net & VPN. • Manage customer expectations regarding estimated response times. • Go the extra mile to engage with customers, solving their issues and ensuring satisfaction. • Drive the highest standards of ethical behavior for themselves and all involved in the service provided.
🎯 Requirements
• Bachelor’s degree preferred • Great communication skills (written and oral) in English and Spanish • Must have international Inbound calling experience - 1 year minimum • Ability to multi-task, prioritize, and meet timelines on deliverables • Proficient in Microsoft Office and Digital Tools such as Teams, Zoom, and Google Tools • Driven and self-motivated individual able to perform tasks with minimal supervision • Knowledge of American culture and geography • Positive and proactive attitude • Self-starter, sense of urgency, works well under pressure, ability to work in fast-paced environment • Sense of professionalism and ability to develop relationships • Strong attention to detail • Ability to handle and maintain confidential information • Ability to follow instructions and performance guidelines
🏖️ Benefits
• Works with US schedule – US holidays off • Immediate availability • Interactive and Customer Service Oriented position • Mon-Sun / Rotating schedule
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