Senior Project Manager

🕒 April 24

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LanguageLine Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🤝 B2B

📡 Telecommunications

📚 Education

B2B • Telecommunications • Education

LanguageLine Solutions is a leading provider of language access solutions, offering a comprehensive suite of interpreting, translation, and localization services. With services available 24/7 in over 240 languages, LanguageLine supports industries such as healthcare, financial services, and government through on-demand phone and video interpreting, document translation, and other language-related services. They utilize cutting-edge technology to break down language barriers, ensuring effective communication across diverse communities.

📋 Description

• Build strong professional relationships with current and prospective clients • Identify new business opportunities from existing clients and communicate them to the Sales team • Develop and execute solutions for current and prospective clients • Support the Sales team to help close new business opportunities • Maintain close contact with the client whenever an issue is at stake to ensure proper resolution • Provide management with feedback and recommendations on necessary changes to streamline and/or improve the company's processes, procedures, and services • Provide supervision and mentoring and/or manage Project Managers and Project Specialists • Work with the Sales team and Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects • Maintain and update key LanguageLine business systems, such as XTRF, LLTS Wiki, and other DBs to note all relevant client communication • Represent LanguageLine at trade shows, expositions, and conferences when necessary • Conduct visits to current and (possibly) prospective clients • Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams • Arrange and assign linguists for projects • Manage the relationships with linguists to encourage cooperation • Manage contractors to ensure their delivery of product on time • Monitor quality control procedures to ensure that all quality checks are completed • Consistently track projects; report status and key issues to Account Executives • Ensure that projects are delivered on time, on budget, and with the required level of quality • Authorize and sign-off on projects being delivered to clients • Ensure that projects are delivered to the clients' specifications and expectations, and in a manner befitting a world-class organization • Provide training and consulting services to Project Managers and participate as a consultant for systems development activities • Other duties as may be assigned

🎯 Requirements

• Knowledge of MS Word suite (Word, Excel, PPT, Outlook) • Thorough knowledge of project management fundamentals as they apply to the localization industry • Exceptional attention to detail, organizational skills, and ability to multi-task • Excellent oral and written communication skills • Excellent interpersonal skills • Foreign language skills a plus • A minimum of a Bachelor's degree or equivalent experience • Hands-on knowledge of database functions and concepts • Must be very resourceful, with the ability to work independently • Proven organizational and communication skills

🏖️ Benefits

• Equal Opportunity Employer • Compliance with Disability Laws