Customer Success Manager

🕒 September 20, 2025

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LARVOL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

LARVOL is a company that provides expertly-curated oncology data intelligence services. They assist top pharmaceutical companies by delivering comprehensive reports on Key Opinion Leader (KOL) activities, market intelligence, conference planning, and detailed cancer trial results. Their platform aggregates data from various sources, including clinical trials, social media, and conferences, to provide critical insights for strategic planning. LARVOL's services cater to those seeking in-depth analysis and well-organized information about oncology developments, and their products are recognized and highly valued by major pharmaceutical figures.

📋 Description

• Own renewals end-to-end and drive expansion by proactively managing customer relationships to secure renewals and identify upsell and cross-sell opportunities • Consistently schedule and lead customer meetings to maintain engagement, uncover needs, and advance opportunities • Ensure disciplined follow-through on action items, keeping deals and renewals on track • Act as a trusted partner to pharma customers, aligning our solutions to their strategic goals • Lead customer onboarding and training sessions to drive adoption and long-term retention • Share customer insights with internal teams to influence product development and strategy • Keep detailed, accurate records of customer interactions, follow-ups, and revenue opportunities in Salesforce • Directly responsible for renewals, upsells, cross-sells, and uncovering new opportunities within existing accounts

🎯 Requirements

• A minimum of three (3) years in a Customer Success, Account Management, or customer-facing role in Pharma, SaaS or life sciences • Strong commercial acumen with a track record in renewals, upsells, or account growth • Exceptional written and oral communication, with ability to operate with clarity in ambiguous, urgent, and high-stakes contexts • High energy, self-motivation, and discipline in a remote setting • Curiosity to deeply understand customer needs and how our products align • Comfort working across time zones and collaborating remotely • Proficiency in CRM tools (SalesForce Preferred) • Location: Canada (Remote) • Independent Contractor role

🏖️ Benefits

• Fully Remote: Work from anywhere with autonomy and flexibility • Mission-Driven Work: Support pharma companies with solutions that matter • Small Team, Big Impact: Collaborate directly with leadership and product teams • Independent Contractor Role: Freedom and responsibility in a contract-based structure