CRM Application Engineer

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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lastminute.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏨 Hospitality

📣 Marketing

📦 Logistics

Hospitality • Marketing • Logistics

lastminute. com is a technology-driven travel company focused on helping holidaymakers explore the world and create lasting memories. The company leverages advanced technology to shape the future of travel, offering a variety of job opportunities across numerous locations globally. With a significant workforce of around 1700 employees across 16 countries, lastminute. com provides services and careers in areas such as technology, customer care, marketing, and finance. They are committed to sustainability and maintaining a strong ethical framework in their operations.

📋 Description

• Oversee the strategic growth and optimization of the CRM landscape • Ensure internal and external customer service teams use data and automated workflows to deliver a superior traveller experience • Serve as the primary link between business units and technical delivery teams for CRM initiatives • Translate high-level business goals into functional technical specifications and process enhancements • Manage configuration, maintenance, and integration of core CRM tools and automated sequences • Uphold standards for data integrity and system reliability across customer touchpoints • Evaluate platform performance and execute continuous improvement opportunities • Partner with cross-departmental teams to implement new functionalities and complex system integrations • Direct incident management efforts, including root-cause investigations and resolution of technical hurdles

🎯 Requirements

• A minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator • Experience in managing data structures, user access, and API-driven integrations • Ability to align business requirements with technical feasibility and scalable solutions • Competence in SQL and scripting • Software development background: MySQL, Javascript, CSS, HTML, PHP, React • Good analytical capacity with a focused, data-driven approach to solving problems • Communication skills, particularly in explaining complex technicalities to non-experts • Fluent English, written and spoken • Background supporting Customer Care or Customer Success departments (desirable) • Experience within agile development frameworks (desirable) • Experience configuring/managing platforms like VTENext, Salesforce or Zendesk (a plus) • Knowledge of AWS infrastructure/services and GITLAB pipelines • Familiarity with AI-driven service tech and advanced automation solutions • Legally authorised to work in the country of employment • Must not require visa sponsorship to obtain employment visa status

🏖️ Benefits

• Shorter working week (36h as full time), with a half working day on Fridays • Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm • Possibility to work from anywhere for a period of time per year defined according to local regulations • Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time • Professional and managerial skills development training paths • Access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department) • Internal platform offering bespoke training content • 2 paid days off per year for volunteering purposes • Occasional social events to foster connections among colleagues • Travel industry discounts and flash exclusive staff fares • Leave options for parental responsibilities, marriages, bereavements, relocations, etc., in line with local laws

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