Principal Technical Writer

Job not on LinkedIn

🕒 Yesterday

🇭🇺 Hungary – Remote

⏰ Full Time

🔴 Lead

🔏 Technical Writer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LastPass

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

LastPass is a leading password management and cybersecurity company that offers solutions for both individuals and businesses. With a strong focus on security and privacy, LastPass provides a secure vault for storing and managing passwords, ensuring that sensitive information remains protected. It offers multi-device access and a variety of features such as password sharing, dark web monitoring, and multifactor authentication to enhance user security. LastPass serves various user groups with its Personal, Families, Teams, and Business plans, catering to both personal and enterprise-level security needs. Additionally, its zero-knowledge encryption model ensures that only users have access to their password details. LastPass's commitment to providing a safe and user-friendly password management experience makes it a preferred choice for millions worldwide.

📋 Description

• Lead content strategy across the digital support ecosystem • Produce clear, accurate, and timely online support content in English • Deliver personalized in-product experiences tailored to customer role, journey, and product • Define and evolve documentation strategy across product lines • Align support content with business goals and design scalable content-delivery frameworks • Use analytics and cross-functional partnerships to prioritize, track, and measure content improvements • Drive handoffs between online and live support through metadata management and content channeling • Develop shared resources including style guides, process documentation, and UI messaging • Improve content findability through metadata strategy, keyword optimization, and search-platform configuration • Use AI tools to identify content gaps, refine drafts, and scale quality improvements • Coordinate translations and support global expansion • Create interactive customer experiences through the LastPass support chatbot program • Collaborate with engineering, product, UX, support care, tooling leads, content strategists, and writing teams

🎯 Requirements

• Proven experience in DITA XML authoring, including fluency in the DITA authoring language and associated toolsets • Ability to define and execute documentation strategy across multiple product lines • Strong understanding of search technologies, including indexing, ranking signals, metadata structures, and taxonomy design • Ability to fine-tune search configurations to optimize content findability • Fluency in AI tools for content work • Experience with content delivery tools, systems, and content components across backend and frontend environments, including identity services, developer content, third-party integrations, and APIs • Trusted editorial partnership across cross-functional teams • Ability to work in an Agile environment, manage competing priorities, and work independently in a fast-paced, distributed team

🏖️ Benefits

• Remote-first culture • Competitive compensation • Flexible Paid Time Off policies, including Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days • Parental leave • Comprehensive health coverage, including dependents • Home office setup support • LastPass Families free account for up to 5 members • Continuous learning and development opportunities, including an annual learning stipend • Peer-to-peer recognition through Motivosity • Employee Assistance Program for well-being support • Remote work stipend • Short-Term or Remote-Centric Work Arrangements