Customer Success Specialist

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🕒 March 28

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LatamCent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

LatamCent is a staffing and recruiting firm that specializes in connecting companies in the USA with top talent from Latin America. They focus on building remote and nearshore teams for various functions including sales, marketing, and IT, leveraging their expertise to help organizations recruit, hire, and retain the top 1% of talent in the region. With a commitment to providing high-quality candidates quickly, LatamCent helps businesses reduce hiring times and costs while enhancing their workforce with skilled professionals.

📋 Description

• Serve as the main point of contact for customers after onboarding • Build and maintain strong customer relationships and drive platform adoption • Ensure customers update app renewal dates and adopt key platform features • Proactively address customer issues and roadblocks • Anticipate customer needs and provide guidance on best practices • Help turn satisfied customers into promoters of SpendHound • Ensure customers update their App Catalog with app owners, vendor tags, and accurate renewal dates • Interact regularly with customer stakeholders to drive outcomes and provide actionable advice • Collaborate with product development, data engineering, and renewal experts • Manage multiple customer relationships, initially around a dozen and growing to 100+

🎯 Requirements

• 2–4+ years of relevant work experience • Near-native to native English skills • Availability to work US East Coast hours, approximately 9am–5pm EST • Experience interacting with customers over phone and Zoom • Eagerness to scale with a growing company, managing a dozen customers and growing to manage 100+ • Strong attention to detail • Tech-savviness or willingness to learn tech skills • Must be based in Colombia

🏖️ Benefits

• Fully remote from Colombia • $75.00 monthly health and wellness stipend • Company Macbook • Annual Team Meetup in Medellin Colombia