Customer Success Specialist

🕒 March 28

🇨🇴 Colombia – Remote

💵 $2.7k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 72%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LatamCent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

LatamCent is a staffing and recruiting firm that specializes in connecting companies in the USA with top talent from Latin America. They focus on building remote and nearshore teams for various functions including sales, marketing, and IT, leveraging their expertise to help organizations recruit, hire, and retain the top 1% of talent in the region. With a commitment to providing high-quality candidates quickly, LatamCent helps businesses reduce hiring times and costs while enhancing their workforce with skilled professionals.

📋 Description

• Serve as the main point of contact for customers after onboarding • Build and maintain strong customer relationships • Drive platform usage, adoption, and ongoing customer success • Ensure customers update App Catalog data, including app owners, vendor tags, and renewal dates • Proactively address customer issues and roadblocks • Anticipate customer needs and provide best-practice guidance • Help turn satisfied customers into SpendHound promoters • Interact with customer stakeholders to drive strategic outcomes and provide actionable advice • Collaborate with product development, data engineering, and renewal experts • Manage multiple customer relationships and prioritize tasks in a fast-paced environment

🎯 Requirements

• 3+ years of relevant Customer Success experience • Near-native to Native English skills • Availability to work US East Coast hours (approximately 9am–5pm EST) • Experience interacting with customers over the phone and Zoom • Eagerness to scale with a growing company, managing a dozen customers and growing to manage 100+ • Attention to detail • Tech-savviness or willingness to learn tech skills • Being based in Colombia is a MUST

🏖️ Benefits

• Fully remote from Colombia • $75.00 monthly health and wellness stipend • Company MacBook • Annual Team Meetup