LatamCent
Recruitment • B2B • SaaS
LatamCent is a staffing and recruiting firm that specializes in connecting companies in the USA with top talent from Latin America. They focus on building remote and nearshore teams for various functions including sales, marketing, and IT, leveraging their expertise to help organizations recruit, hire, and retain the top 1% of talent in the region. With a commitment to providing high-quality candidates quickly, LatamCent helps businesses reduce hiring times and costs while enhancing their workforce with skilled professionals.
Principal Customer Success Manager
Job not on LinkedIn
October 25
LatamCent
Recruitment • B2B • SaaS
LatamCent is a staffing and recruiting firm that specializes in connecting companies in the USA with top talent from Latin America. They focus on building remote and nearshore teams for various functions including sales, marketing, and IT, leveraging their expertise to help organizations recruit, hire, and retain the top 1% of talent in the region. With a commitment to providing high-quality candidates quickly, LatamCent helps businesses reduce hiring times and costs while enhancing their workforce with skilled professionals.
📋 Description
• Manage a portfolio of strategic enterprise customers, ensuring retention, satisfaction, and expansion. • Build and maintain executive-level relationships, becoming a trusted business advisor. • Lead QBRs, executive reviews, and value discussions using business metrics, insights, and product updates. • Drive platform adoption by aligning customer goals with product capabilities. • Identify whitespace opportunities and collaborate with sales to drive expansion and upsell opportunities. • Contribute to thought leadership, best practices, and customer-facing resources. • Serve as the voice of the customer, influencing product, marketing, and support teams. • Mentor junior CSMs, helping elevate overall team performance. • Analyze customer usage data and trends to proactively address risk and identify growth opportunities. • Manage all assigned client relationships and meet retention targets year over year. • Represent ClearlyRated at tradeshow events, which may require occasional travel across the U.S. and Canada.
🎯 Requirements
• 7+ years in Customer Success, Account Management, or Strategic Consulting, ideally in B2B SaaS. • Strong consultative selling skills and executive presence. • Proven track record of managing large, complex accounts and delivering measurable business outcomes. • Ability to influence senior stakeholders and cross-functional teams. • Comfortable leading strategic conversations with C-suite stakeholders. • Deep understanding of SaaS metrics (NRR, GRR, adoption, churn, NPS, etc.). • Experience with tools like Salesforce, HubSpot, Gainsight, Catalyst, or ChurnZero. • High EQ, strong judgment, and a proactive, resourceful approach. • Growth mindset with a passion for customer success. • Background in professional services, CX/EX, or vertical SaaS. • Experience mentoring or coaching others.
🏖️ Benefits
• Client service philosophy • Fanatical service to clients • Employee recognition for going the extra mile
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