Technical Support Engineer

November 22

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

💵 $82k - $133k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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LaunchDarkly

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SaaS • Enterprise

LaunchDarkly is a software company offering a platform for feature management and experimentation. Its solutions allow developers to control software releases through feature flags, enabling safeguarded and progressive rollouts. The platform integrates with various developer tools and supports multiple programming languages to streamline deployment and improve the developer experience. LaunchDarkly's solutions cater to industries including financial services, healthcare, high tech, retail, and government, among others, providing a robust infrastructure that aids in delivering customized and targeted user experiences.

201 - 500 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

💰 $200M Series D on 2021-08

📋 Description

• Develop working expertise in the LaunchDarkly platform, including SDKs and integration patterns • Support the resolution of customer issues by applying established troubleshooting practices • Collaborate with engineering teams to document and escalate product bugs and system issues • Contribute to team effectiveness by participating in onboarding, knowledge sharing, projects, and process documentation • Assist in identifying patterns in support cases and suggesting improvements to internal tools or workflows • Engage in ongoing professional development to enhance technical and customer support capabilities

🎯 Requirements

• Knowledge of programming and its core concepts, including fluency with at least one programming language (e.g., Node, PHP, Java) • Passion for learning and applying that knowledge to solving customer issues and advocating for their success • 5 years of related or equivalent professional experience, which may include experience gained through related work, education, or training • Preferred working hours of 8–5 Hawaii-Aleutian Standard Time

🏖️ Benefits

• equity and benefits (including medical, dental, and vision) • work flexibility (remote-friendly)