NPO Manager, Café

Job not on LinkedIn

🔥 59 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $62k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Lava Island

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

🏨 Hospitality

🍽️ Food & Beverage

B2C • Hospitality • Food & Beverage

Lava Island is an indoor family entertainment and play center brand that positions itself as an “Indoor Play Oasis” where families can play together. It operates multiple U. S. locations offering all-day open play, trampolines, obstacle courses, themed birthday party rooms, group/field-trip packages, on-site food (pizza, wings, smoothies), and a gallery of location-specific experiences. The company focuses on family-friendly experiences, event hosting (birthday parties, group visits), and in-venue food service.

📋 Description

• Arrive on site 1-2 weeks before opening with the NPO team. • Confirm the café is ready to operate to Lava Island standards. • Complete setup work in the café outside the scope of MCS, including equipment calibration, stocking, station setup, and prep system readiness. • Confirm food safety and ServSafe standards are in place; surface anything that needs HQ or vendor support to the NPO GM early. • Interview café candidates alongside the NPO GM; provide input on hiring decisions. • Build a café team with the right shape and depth for opening volume. • Lead on-site training across all café stations: prep, line, expedite, and food safety. • Teach Lava Island café standards: recipes, portions, ticket times, station discipline, cleanliness, and guest experience expectations from the café. • Lead the café team through grand opening week as the on-shift leader. • Make real-time decisions on prep, par levels, station coverage, and guest issue resolution. • Serve as Manager on Duty on assigned shifts during the deployment. • Remain on site 2-3 weeks post-open; continue to coach the team, address performance and attendance issues in real time, and refine café operations.

🎯 Requirements

• Prior experience at Lava Island as an AM with café depth, or as a Crew Member with strong café experience and demonstrated readiness for a salaried leadership role. • Strong operational fluency in café operations: prep, line execution, food safety, station discipline, and team leadership in the café. • Demonstrated ability to lead through high-intensity shifts with calm and clarity, and to coach a brand-new team to performance quickly. • Willingness to travel continuously, with no home park base, in 4-6 week deployment cycles. • Comfort working in unfamiliar environments and bringing the Lava Island standard to a brand-new park, brand-new team, and brand-new community. • 18 or older. • ServSafe Manager Certification current, or completion within 30 days of hire. • Technology: comfort with email, spreadsheets, scheduling tools, and digital documentation. Lava Island operates in a Microsoft 365 and Outlook environment.

🏖️ Benefits

• Rental car, lodging, and per diem per the NPO Field Policy