NPO Manager, Party

Job not on LinkedIn

🔥 59 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 62k - 75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Lava Island

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

🏨 Hospitality

🍽️ Food & Beverage

B2C • Hospitality • Food & Beverage

Lava Island is an indoor family entertainment and play center brand that positions itself as an “Indoor Play Oasis” where families can play together. It operates multiple U. S. locations offering all-day open play, trampolines, obstacle courses, themed birthday party rooms, group/field-trip packages, on-site food (pizza, wings, smoothies), and a gallery of location-specific experiences. The company focuses on family-friendly experiences, event hosting (birthday parties, group visits), and in-venue food service.

📋 Description

• Arrive on site 1-2 weeks before opening with the NPO team. • Confirm the party rooms and service hall are ready to operate to Lava Island standards. • Complete setup work outside the scope of MCS, including party room staging, service hall setup, gift cart and supply readiness, and delivery flow. • Support the HQ Creative team with balloon bouquet color selection for each party room. • Confirm safety standards are met across party operations. • Interview party candidates alongside the NPO GM; provide input on hiring decisions. • Lead on-site training across the full party flow. • Make real-time decisions on party schedule and flow, room timing and reset, gift cart and supply coverage, and guest issue resolution. • Hold the line on hospitality and pace under high volume. • Model the Lava Island standard at all times in front of the team.

🎯 Requirements

• Prior experience at Lava Island as an AM with party depth, or as a Crew Member with strong party experience and demonstrated readiness for a salaried leadership role. • Party Lead experience strongly preferred. • Strong operational fluency in party operations: the full party flow (check-in, deliveries, room cleaning and reset, host check-out), service hall management, and team leadership in the party rooms. • Demonstrated ability to lead through high-intensity shifts with calm and clarity, and to coach a brand-new team to performance quickly. • Willingness to travel continuously, with no home park base, in 4-6 week deployment cycles. • Comfort working in unfamiliar environments and bringing the Lava Island standard to a brand-new park, brand-new team, and brand-new community. • 18 or older. • ServSafe Manager Certification current, or completion within 30 days of hire. • Technology: comfort with email, spreadsheets, scheduling tools, and digital documentation. Lava Island operates in a Microsoft 365 and Outlook environment.

🏖️ Benefits

• Rental car, lodging, and per diem per the NPO Field Policy