Bilingual Client Intake Specialist, Mandarin & English

🔥 11 minutes ago

🌐 China, Philippines, +2 more countries – Remote

🇨🇳 China – Remote 🇵🇭 Philippines – Remote 🇲🇾 Malaysia – Remote 🇹🇼 Taiwan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Law Offices of Sabrina Li, P.C.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

⚖️ Legal

🤝 B2B

Consulting • Legal • B2B

Law Offices of Sabrina Li, P. C. is a boutique immigration law firm providing personalized legal services across all aspects of U. S. immigration law. With over 50 years of combined experience and offices in Los Angeles, Santa Ana, and Dallas, the firm represents individuals, families, small businesses, multinational companies, and academic organizations in matters such as family- and employment-based immigration, investor visas, naturalization, humanitarian relief, removal defense, appeals, and federal litigation. The firm emphasizes individualized attention, tech-enabled case management, and a strong track record of client success.

📋 Description

• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support • Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process • Build rapport with clients, follow up on inquiries, and support conversion of leads into retained clients • Meet monthly sales and consultation targets • Manage calendars, inboxes, communications, and deadlines • Provide day-to-day operational support to the management team • Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress • Liaise professionally with clients, business partners, and third parties • Collaborate with attorneys and team members to ensure smooth communication, efficient workflows, and high client satisfaction

🎯 Requirements

• Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required) • Bachelor's degree in communications, business administration, or related field preferred • Fluent in Mandarin and English, both written and verbal (required) • Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred) • Familiarity with CRM software, virtual communication tools, and scheduling applications • Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools • Strong interpersonal skills, attention to detail, and ability to multitask • Reliable internet connection and dedicated home office setup • Familiarity with communicating through RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn • Availability for standard working hours of 8:00 AM to 5:00 PM Pacific Time (PST), or alternative shift arrangements • May be required to complete a short video assessment simulating a role-specific scenario

🏖️ Benefits

• Comprehensive training to set you up for success in your role • Ongoing opportunities for professional development and career advancement • Collaborative and empowering culture within a global team • Fully remote position based in Asia • Flexible scheduling to support productivity and work-life balance • Work from the comfort of your home with no commute • Holiday pay for all U.S. federal holidays observed by the firm • Performance-based bonuses to reward your contributions • Periodic remuneration reviews to ensure fair and competitive compensation • Supportive, growth-oriented, collaborative, and empowering culture • Environment encouraging innovation and continuous learning