Business Operations Specialist

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October 2

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LawPay

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Finance • Compliance • B2B

LawPay is a leading payment management software designed specifically for the legal industry. Trusted by law firms across the United States and Canada, LawPay provides solutions such as credit and debit card payments, eCheck payments, legal fee financing, and invoicing. Its platform complies with ABA and IOLTA guidelines, ensuring secure and efficient payment processing tailored for legal professionals. LawPay integrates with numerous legal software solutions and is recommended by all 50 state bars, 60+ local and specialty bars, and the ABA. The company also offers resources such as CLE webinars and legal industry insights.

51 - 200 employees

Founded 2005

💸 Finance

📋 Compliance

🤝 B2B

📋 Description

• Identify, drive, and execute process improvements to drive revenue and retention productivity. • Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact. • Build and evolve reports and dashboards in Salesforce to help individual contributors manage their daily workflows and to help leaders manage their team’s performance. • Partner with the Sales Enablement team to ensure the right tools, training, and communications are in place to enable strategic initiatives. • Partner with the Business Operations and Business Systems team to oversee Salesforce and our surrounding tech stack, including Slack, Intercom, Gong, Outreach, and more. • Nurture strong relationships with partners in Marketing, Customer Success, Finance, and Product to align priorities, remove blockers, and keep projects moving forward. • Act as a leader in our growing Delivery Operations team, helping level each other up by setting a personal example. • Ad hoc requests, unblock users, and maintenance of automation. • Process Optimization & Automation: Support special projects that centralize, automate, or otherwise improve communication and customer journeys. • Adoption Enablement: Support tool and process adoption through documentation and user support to ensure the right tools, training, and communications are in place to enable strategic initiatives. • Exception Management: Manage dashboards that track and audit process exceptions and outliers to ensure team adherence and accuracy for project and enhancement rollout.

🎯 Requirements

• 2+ years of sales, business operations, or revenue operations. • Expertise with Salesforce, including process, audit trail, and dashboard design. • Post-secondary education in computer science, business administration, or relevant discipline. • Excellent communication skills, including presentations, facilitation, and consultative questioning. • Meticulous organization, detail orientation, and task-driven nature. • Natural curiosity, proactive mindset, and the tenacity to challenge the status quo. • Enthusiasm to learn a new, complex domain and the humility to ask for help when needed. • Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback. • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

🏖️ Benefits

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage) • Staff Referral Bonus – Rewards for referring great candidates to the 8Team • Paid Sick Leave – Covered from day one, with EPS support after the 2nd day • Flexible Time Off (FTO) – Up to 15 paid days off per year • Parental Leave – Maternity and paternity leave in line with Colombian law • Company Holidays – Paid time off for all official Colombian public holidays