Senior Product Designer

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November 14

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LawPay

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Finance • Compliance • B2B

LawPay is a leading payment management software designed specifically for the legal industry. Trusted by law firms across the United States and Canada, LawPay provides solutions such as credit and debit card payments, eCheck payments, legal fee financing, and invoicing. Its platform complies with ABA and IOLTA guidelines, ensuring secure and efficient payment processing tailored for legal professionals. LawPay integrates with numerous legal software solutions and is recommended by all 50 state bars, 60+ local and specialty bars, and the ABA. The company also offers resources such as CLE webinars and legal industry insights.

51 - 200 employees

Founded 2005

💸 Finance

📋 Compliance

🤝 B2B

📋 Description

• Independently translate complex product and business objectives into innovative, user-centered design strategies that significantly accelerate product-led growth across key metrics (e.g., activation, retention, conversion, expansion, and advocacy). • Lead the design and optimization of experiences leveraging advanced AI and automation, identifying strategic opportunities to drive efficiency, hyper-personalization, and new forms of user value, leading to demonstrable, high-impact business outcomes. • Proactively identify and resolve systemic design challenges impacting product adoption and key customer journeys. • Drive and orchestrate collaboration with Product Managers, User Researchers, Content Designers, and Cross-Functional Leadership from discovery through launch and iteration of critical features and complex initiatives. • Partner deeply with Engineering leads to define technical feasibility, solve complex implementation challenges, and ensure the highest quality execution of designs, particularly for sophisticated AI/ML integrations and automated systems. • Develop a profound, holistic understanding of user needs, motivations, and pain points across diverse and complex user segments, often through leading advanced research methodologies. • Be a leading advocate for intuitive, accessible, and consistent user experiences, setting the standard for design quality and ensuring features, especially those incorporating AI/automation, align with long-term user and product vision. • Autonomously select, adapt, and invent appropriate user-centered design methods and tools to solve highly ambiguous problems (e.g., service design blueprints, complex journey mapping, system-level design patterns, leveraging and evaluating emerging AI-powered design tools). • Significantly contribute to the evolution and governance of our design system, ensuring its scalability, robustness, and adoption across the organization, guiding its adaptation for AI-driven interfaces. • Consistently deliver exceptional quality at a rapid pace across multiple workstreams. • Proactively influence strategic direction by partnering with Product Leadership, Engineering Leadership, User Research, and Data/Product Science teams. • Articulate complex design decisions, strategic tradeoffs, and technical considerations with clarity and conviction, shaping a truly collaborative, data-informed, and AI-aware design culture. • Mentor and guide less experienced designers, fostering their growth and upholding design excellence within the team. • Architect and oversee the development of highly scalable, maintainable, and efficient design solutions that optimize team processes and maximize product impact, actively seeking opportunities for automation within design workflows and the product's self-serve capabilities. • Champion design decisions that lead to self-service efficiencies and reduced support needs. • Identify, evaluate, and integrate innovative visual trends and cutting-edge techniques, including advanced applications of AI, generative design, and novel interaction paradigms, to continuously elevate and future-proof the quality and impact of our product experiences. • Lead complex user research initiatives and collaborate strategically with researchers to uncover deep insights that challenge assumptions and inform breakthrough design decisions, especially concerning AI ethics, trust, and advanced feature adoption. • Conceptualize, develop, and refine high-fidelity prototypes for comprehensive evaluative research and visionary ideal-state experiences, driving iterative improvement and exploring transformative applications of AI/automation.

🎯 Requirements

• A bachelor's degree in Human-Computer Interaction, Graphic Design, or a related field, and/or the equivalent of 5-9+ years of experience in UX/Product Design, with a significant portion in a senior capacity. • An exceptional portfolio showcasing leadership in solving complex user problems, strategic thinking, influence on product direction, and measurable impact on launched products or significant features across various touchpoints. • Expert proficiency in industry-standard design tools, with the ability to leverage them for advanced prototyping and complex system design. • Proficient in leveraging and evaluating research tools to independently drive insights. • Proven ability to independently plan, conduct, and synthesize a variety of user research and testing methods (e.g., ethnographic studies, a/b testing, advanced usability testing), translating insights into actionable design strategies. • Experience identifying research needs and collaborating with dedicated researchers. • Outstanding communication and presentation skills, with a proven ability to lead and influence cross-functional teams and stakeholders, including senior leadership. • Skilled at mediating discussions, facilitating workshops, and driving consensus. • Mastery of user-centered design principles, usability, accessibility, and inclusive design, applied to complex, ambiguous, and strategic product challenges. • Ability to strategically articulate and persuasively defend complex design decisions, trade-offs, and their impact on business goals and technical feasibility to diverse audiences. • Extensive experience working within, significantly contributing to, and evolving comprehensive design systems, including defining new patterns, governance, and advocating for adoption across teams. • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. • Experience with the fintech, legaltech or SaaS products.

🏖️ Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.