Technical Support Lead

Job not on LinkedIn

🕒 4 days ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LB Foster

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1902

🚗 Transport

🤝 B2B

🔧 Hardware

Transport • B2B • Hardware

LB Foster is a global engineering and manufacturing company that provides rail and infrastructure products, monitoring systems, and integrated technology services to transportation and built-environment customers. The company designs, manufactures, and deploys rail hardware (rail, fasteners, friction management systems, WILD detectors), precast concrete infrastructure (restrooms, box culverts, stormwater systems), and electromechanical and telecom solutions for transit, freight and municipal projects. LB Foster focuses on safety, reliability, real-time monitoring, and lifecycle services for B2B infrastructure clients across North America, Europe, South America, and Asia.

📋 Description

• Monitor and track operational performance metrics for fielded equipment • Identify, categorize, and document failure modes, and initiate resolution through appropriate ticketing and escalation processes. • Perform software and firmware updates on equipment deployed in the field. • Conduct diagnostic testing and troubleshooting on equipment in the field. • Perform subassembly-level repairs on fielded systems as required. • Repair returned equipment if feasible • Propose product performance improvements based on data • Support operations in the receipt, triage, and disposition of returned equipment from the field. • Assist with creation and upkeep of user/technical documentation • Assist with training of field service team on new products and updates to existing products. • Generate and circulate periodic performance reports on field equipment • Assist in warranty support involving electronic and mechanical systems • Perform or support troubleshooting, diagnostics, and failure analysis to identify root cause, validate repair approach, and recommend corrective actions. • Proactively identify service, and uptime improvement opportunities based on data and experience.

🎯 Requirements

• High school diploma required, technical degree in an electronics-related field preferred • 4+ years of experience in a similar role required • e-RailSafe certification required and subject to a background check • Experience in hands-on troubleshooting involving electromechanical systems • Ability to safely use electrical/electronic diagnostic equipment is a must (voltmeter, oscilloscope etc.) • Some experience with connected devices and solar powered low-power equipment is desired

🏖️ Benefits

• Priority on work/life balance and schedule flexibility • 100% tuition reimbursement • Flexible work culture and environment • Career development and advancement opportunities