Customer Success Manager

Job not on LinkedIn

🔥 8 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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LeadOrigin

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

📣 Marketing

🤝 B2B

🛍️ eCommerce

Marketing • B2B • eCommerce

LeadOrigin is a digital marketing and lead-generation agency that provides a full suite of services including creative and brand work, paid advertising (paid search, paid social, OTT, Amazon ads), SEO (local, national, onsite), social media management and influencer/UGC, nurture (email and SMS marketing), reputation and review management, and web development (websites, eCommerce, AI chatbots). Their site lists industry-focused services, an ROI calculator, and partner offerings—positioning them as a B2B agency that helps businesses drive leads, sales, and online visibility.

📋 Description

• Track and own Client Success metrics, client satisfaction, response times, and reference statuses • Onboarding new accounts • Reaching out to leads • Provide continued client support and marketing strategies • Provide digital strategy and guidance to improve clients marketing performance and online visibility • Ensure client retention and satisfaction while actively monitoring client health metrics • Drive cross-functional initiatives that will improve the overall client experience • Implement client success best practices in a variety of use cases and industry verticals • Conduct regular account reviews and marketing launch meetings to celebrate positive outcomes and identify opportunities for growth • Ensure sure clients are 100% satisfied!

🎯 Requirements

• 3+ years of advertising agency experience • Minimum of 1 year as an Account Manager (where you were responsible for your clients’ relationship and success) • Digital marketing and web design project experience • Expert-level fluency with Google Suite • Ability to prepare clear and concise client-ready documents including strategy briefs and SOWs • Strong analytical skills with proven ability to demonstrate interpretation capabilities • Outstanding organizational, communication, and presentation skills • Strong client relationship and interpersonal skills who demonstrate empathy and commitment to the client and the agency team