Customer Success Manager

November 5

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+6 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🦀 Maryland – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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LeadVenture™

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B2B • Automotive • SaaS

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📋 Description

• Provide daily direction and communication to leadership team and employees • Oversee daily operations, including scheduling, performance, and escalations • Appropriately distribute workload and oversee larger team member projects • Evaluate and improve the efficiency of processes to maximize speed and quality • Develop and deploy strategies to maintain a high level of retention • Create and maintain talking points focused on bringing value to each dealer interaction • Manage training plan for onboarding new hires and ongoing professional development • Provide effective performance feedback for employees on a regular basis, including 1:1s, reviews, rewards, and disciplinary action • Step in as final escalation point in order to resolve client issues and escalations • Manage the preparation and maintenance of weekly reporting • Manage staffing needs to ensure appropriate coverage • Ensure employees are meeting KPIs and the department is achieving quarterly goals

🎯 Requirements

• 5 years in a customer service & client handling position • 2+ years managing a successful Customer Success or Account Management team • Strong interpersonal skills • Familiarity with Customer Success industry standards and practices • Proven customer service & client handling expertise • Excellent written and verbal communication • Proficient with business software such as CRMs, ticketing systems, and MS Office applications • Results-oriented and motivated individual • Experience managing or providing support services in a SaaS environment • Knowledge of digital marketing and website analytics • Superior organizational and time-management skills • Bachelor's degree preferred

🏖️ Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment • Professional development opportunities