Technical Support Specialist

Job not on LinkedIn

August 29

Apply Now

Receive Emails with Similar Jobs

LeadVenture™

WebsiteLinkedInAll Job Openings

B2B • Automotive • SaaS

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📋 Description

• Provide technical support to all customers using a ticket-based case tracking system and knowledge base • Sign into the email, phone, and chat queues and take calls or emails as assigned and respond to customer requests in a timely and accurate manner • Initiate, update, track and close tickets through work order system • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures • Recognize, document and alert the supervisor of trends in customer calls and issues • Escalate complex issues to appropriate staff • Recommend process improvements • Perform additional responsibilities as assigned

🎯 Requirements

• Associate's degree in computer science or related field • Minimum of 3 years computer and software service experience in a fast-paced business environment • Minimum of 2-3 years supporting customer applications via phone in technical help desk environment • Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, accessibility • Working knowledge of website design, mobile-first and responsive web design, and CSS frameworks such as Bootstrap and flexbox • Basic understanding of Windows folder and registry structure • Basic understanding of DNS records and domain names • Intermediate in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.) • Demonstrated ability to work inter-departmentally to accomplish objectives • Ability to understand customer problems and know when to ask clarifying questions • Ability to identify both complex computer problems, analyze them, and solve them • Ability to describe technical information in a way that a nontechnical person can understand • Strong writing skills in preparing instructions and email and chat responses • High capacity to learn and adapt to changing technologies and service