Technical Support Team Lead

November 13

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+6 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🦀 Maryland – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

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LeadVenture™

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B2B • Automotive • SaaS

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📋 Description

• Lead and train team members to build, support and debug integration and export feeds • Build process and quality improvements to meet quality goals • Participate as lead and team member of Premium Support team • Build and maintain internal documentation for the support team and regarding Premium Support clients • Participate in new team member onboarding for general platform support

🎯 Requirements

• Demonstrated ability to lead and coach team members to increase effectiveness • Expert knowledge of ETL processes for DMS integrations and Export feeds • Expert knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, JSON, basic ASP • Understanding of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox • Superior customer service & client handling skills • Understanding of SEO / SEM (technical, content, etc.) • RV Industry experience

🏖️ Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics • Compliance with state and local laws governing nondiscrimination in employment • Prohibition of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status