Casino Operations Coordinator

Job not on LinkedIn

November 18

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

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The Leaflet

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API

The Leaflet is an open-source JavaScript library for building mobile-friendly interactive maps. It is lightweight (around 42 KB), designed for simplicity, performance and usability, and provides core mapping features such as tile layers, markers, vector layers, popups, and interaction handlers. Leaflet is highly extensible via a large plugin ecosystem, well-documented, and maintained by a broad community of contributors and organizations.

11 - 50 employees

🔌 API

📋 Description

• Provide support to respond, investigate and resolve escalated casino incidents and service requests through the internal Service Management system and other communication channels. • Escalate directly to other internal support teams or 3rd party suppliers when required. • Work with the Casino Operations Manager to communicate any technical malfunctions with the product. • Participate in testing new games, features, and updates to ensure functionality and user experience meet quality standards. • Proactive monitoring of live production environments and games. • Monitor transactions and gameplay patterns for potential fraud or risk, taking appropriate action when necessary. • Identify 3rd party platform problems and communicate as necessary, both internally and externally. • Speedily interpret and process data from various sources in a fast moving and changing environment. • Assist with regulatory compliance to ensure that gaming operations abide by all jurisdictional requirements

🎯 Requirements

• Casino gaming experience of more than one year and a passion for the industry • Detail-oriented with a proactive approach to problem-solving • Able to work in a flexible and remote environment • Able to work flexible hours, including evenings, weekends, and holidays. • Excellent communication skills, both written and verbal. • Proficient in operational software such as JIRA, Monday, Salesforce, etc. • Have excellent interpersonal and customer service skills. • Exceptional written and verbal communication skills. • Experience with data visualisation tools such as PowerBi or Tableau.

🏖️ Benefits

• Competitive compensation and comprehensive benefits • Hybrid and Remote work • Flexible vacation allowance • Start up culture backed by a secure, global brand