Senior ServiceNow Developer

November 22

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Lean Tech

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B2B • Recruitment • SaaS

Lean Tech is a staff augmentation company that specializes in offering businesses the talent and support they need through a proven nearshore and offshore model. The company helps in establishing remote satellite offices in Latin America and the Philippines, building mission-critical teams across various business functions such as operations, technology, marketing, and sales. Lean Tech focuses on workforce optimization, providing tailored solutions to align people, processes, and technology to enhance customer experiences while minimizing costs. The company also emphasizes social impact by engaging in corporate social responsibility initiatives.

501 - 1000 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Design, configure, and customize ServiceNow solutions across modules, including (but not limited to) Employee Center, HRSD Enterprise Plus, Incident Management, Change Management, Request Management, Service Catalog, Knowledge, CMDB, Hardware Asset Management, and custom-scoped applications. • Develop and maintain workflows, business rules, client scripts, UI policies, Flow Designer flows, and other automation to implement robust request and case management processes and improve end-user experience. • Design, configure, and customize UI Builder experiences and custom widgets, and provide guidance to other developers on UI Builder best practices. • Identify and address platform technical debt, proposing improvements and optimizations to ensure a scalable, reliable, and maintainable ServiceNow implementation. • Design, develop, POC, and troubleshoot integrations primarily with AWS (GAPI) services, as well as other enterprise systems, using REST/SOAP APIs, IntegrationHub spokes, MID Servers, and custom scripted integrations. • Configure and enhance HRSD Enterprise Plus capabilities across modules such as Onboarding/Offboarding, Employee Document Management, Agent Workspace with Now Assist, MS Teams integrations, and support planned Employee Center Pro features, including content publishing, employee news, dynamic microsites, M365 integrations, campaigns, content analytics, and feedback experiences. • Support and extend Now Assist capabilities, starting with chatbot-driven use cases and expanding functionality within defined consumption guardrails. • Support ITAM and ITOM implementations, ensuring alignment between Discovery, Service Mapping, Event Management, and ITSM processes and data. • Follow and contribute to ITIL-aligned processes, ensuring that Incident, Change, and Request workflows are consistent, auditable, and clearly documented. • Participate actively in agile ceremonies (daily standups, refinement, retrospectives, sprint planning) and collaborate closely with product owners and stakeholders to refine requirements and scope. • Assist with ServiceNow upgrades and work within the dev/test/prod environment, following consistent deployment processes to support reliable and reproducible releases.

🎯 Requirements

• A minimum of 5 years of hands-on experience as a ServiceNow Developer/Engineer, including solution design, configuration, and scripting. • Advanced proficiency in ServiceNow scripting, utilizing both server-side and client-side JavaScript and the Glide APIs. • Strong expertise with HRSD Enterprise Plus, including the configuration and enhancement of HR service delivery capabilities. • Proven experience implementing and supporting ITSM processes (Incident, Change, and Request Management) in alignment with ITIL best practices. • Experience building and maintaining custom-scoped applications using App Engine Studio. • Demonstrated ability to deliver modern self-service portals and employee experiences using Service Portal and/or UI Builder (Now Experience). • Strong hands-on experience with UI Builder, including creating custom widgets and providing guidance or mentorship to other developers on UI development. • Hands-on experience with ITAM (Hardware and Software Management) and ITOM modules such as Discovery, Service Mapping, and Event Management. • Experience configuring and maintaining ServiceNow integrations via REST, SOAP, MID Servers, and IntegrationHub. • Experience working in an Agile SCRUM environment and managing deployments across multi-instance environments (dev/test/prod). • Strong analytical and creative problem-solving skills, with the ability to design pragmatic and scalable solutions. • Experience designing and troubleshooting integrations with AWS (GAPI) or similar cloud-based systems, including POCs and hands-on debugging. • Relevant ServiceNow certifications (e.g., CSA, CAD, ITSM, HRSD, ITOM, ITAM).

🏖️ Benefits

• Professional development opportunities with international customers • Collaborative work environment • Career path and mentorship programs