Leap Tools
AR/VR • eCommerce • Retail
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
Customer Success Associate
November 13
🗣️🇮🇹 Italian Required
Leap Tools
AR/VR • eCommerce • Retail
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
📋 Description
• Manage the post-onboarding customer lifecycle for a book of SMB customers • Be responsible for key metrics such as Customer Health, Retention, and Expansion • Become a trusted partner to your customers to better understand their needs and help achieve their goals • Engage and share learnings across the wider Customer Success team • Serve as a key voice of our customers internally with product, sales, and leadership • Maintain impeccable records in Customer Success software • Actively engage with customers to assess priorities, identifying opportunities • Be a customer advocate within the organization, documenting requests and issues
🎯 Requirements
• 1-2 years of experience in a B2B Customer Success role • Direct experience managing a book of business • Familiarity with technically complex processes and tasks • Professional and comfortable engaging C-suite executives • Able to manage tight deadlines • Comfortable using Google Workspace and Salesforce • Excellent communication skills, both written and verbal • Well-organized and able to manage multiple competing priorities • Experience in SaaS is mandatory • Italian and English language proficiency • Bonus: Fluency in French or Spanish
🏖️ Benefits
• Work anywhere in the world for up to 3 months! • Generous time off • Parental leave program • Work-from-home stipend • Birthday off
Apply NowSimilar Jobs
November 12
Fin-X
11 - 50
Analyst at Fin-X managing clients and enhancing healthcare experiences through data analysis and proactive engagement. Working 100% remotely in a dynamic healthcare technology environment.
🗣️🇧🇷🇵🇹 Portuguese Required
November 6
Customer Success Manager serving as primary value realization owner, enhancing customer lifecycle at Simetrik. Driving renewals and expansion opportunities through strategic value management and relationship building.
🗣️🇧🇷🇵🇹 Portuguese Required
November 5
Solutions RH
11 - 50
Customer Success Analyst ensuring a transformative journey for students in a remote work environment. Engage, onboard, and support students while enhancing customer experiences with a focus on strategic relationships.
🗣️🇧🇷🇵🇹 Portuguese Required
October 29
Partner Success Manager at JetSales Brasil driving partnership success and market expansion. Requires experience in customer success, CRM, and sales metrics.
🗣️🇧🇷🇵🇹 Portuguese Required
October 28
Analista de Customer Success em Mídias Sociais para YAPP. Responsável por construir relacionamentos estratégicos e traduzir objetivos em ações em plataformas digitais.
🗣️🇧🇷🇵🇹 Portuguese Required