Customer Success Associate

November 13

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Leap Tools

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AR/VR • eCommerce • Retail

Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.

51 - 200 employees

🥽 AR/VR

🛍️ eCommerce

🛒 Retail

📋 Description

• Manage the post-onboarding customer lifecycle for a book of SMB customers • Be responsible for key metrics such as Customer Health, Retention, and Expansion • Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals • Engage and share learnings across the wider Customer Success team • Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences • Maintain impeccable records in Customer Success software • Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized • Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

🎯 Requirements

• You have at least 1-2 years of experience in a B2B Customer Success role • Direct experience managing a book of business • You can quickly get familiar with and prioritize technically complex processes and tasks • You are professional and comfortable engaging C-suite executives • You can manage tight deadlines • You are comfortable using Google Workspace and Salesforce • You have excellent communication skills, both written and verbal • You are well-organized and able to manage multiple competing priorities at all times • Experience in SaaS is mandatory • Italian and English language proficiency • Bonus: Fluency in French or Spanish

🏖️ Benefits

• Work anywhere in the world for up to 3 months! • We value families, by offering a parental leave program • We offer a work-from-home stipend • Your birthday (and our company's birthday) is a day off! • Generous time off