Leap Tools
AR/VR • eCommerce • Retail
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
Customer Success Manager
October 2
Leap Tools
AR/VR • eCommerce • Retail
Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.
📋 Description
• Manage the customer life cycle for our largest customers • Be responsible for key metrics such as Customer Health, Retention, and Expansion • Serve as a key voice of customers to internal teams • Maintain records in Customer Success software • Act as a customer advocate within the organization
🎯 Requirements
• At least 1 year of experience in a Customer Success or Account Management role • Direct experience working with Enterprise customers and managing a book of business • Comfort with C-suite executives engagement • Proficient in Google Workspace and Salesforce • Strong communication skills, both written and verbal • Experience in SaaS is a plus • Bonus asset: Fluency in a second language
🏖️ Benefits
• Generous time off • Work-from-home stipend • Parental leave program • Remote-first work culture • Opportunity to work anywhere in the world for up to 3 months on an annual basis
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