Customer Support Executive

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Leegality

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Leegality is a B2B SaaS document execution and paperwork automation platform based in India that helps enterprises digitize signing, stamping, fraud-proofing, storage and end-to-end document workflows. The platform provides compliant eSign (including Aadhaar eSign), digital stamping (BharatStamp), NeSL integration, secure audit trails, document fraud prevention (face match, eSign verifier), paperwork operations, and low-code/APIs and pre-integrations with LOS/CBS/HRMS/CRMs to speed implementation. Leegality targets banks, lending platforms, HR teams, microfinance, stockbroking and other enterprises, emphasizes compliance (ISO 27001, SOC 2) and offers modules like electronic bank guarantees and a DPDP-compliant consent manager.

📋 Description

• Maintain deep knowledge of Leegality’s products, policies, and processes to provide quick, quality support to enterprise customers • Configure and manage clients’ use of Leegality • Assist clients and empower them to use the product independently by guiding them through the platform • Respond to Sales, Customer Success, and customer queries in a timely and accurate manner via phone, email, web conference, or similar channels • Coordinate extensively with stakeholders and relevant teams • Analyze and report malfunctions, proactively identify risks, mitigate issues, and escalate when appropriate • Own Leegality’s support queries • Monitor ticket status and categorize tickets accurately to enforce ticket timelines • Set up internal processes and proactively find solutions • Expand skills and potentially progress into managerial roles as the company grows

🎯 Requirements

• 1-3 years of experience as a Customer Support Specialist or similar CS role • Experience in dealing with Enterprise customers would be preferred • Familiarity with the SaaS industry is a plus • Ability to effectively use MS Word, Excel, and PPT • Understanding of basic technology such as APIs and SDKs, especially how CRM systems work • Experience using support desk and remote support tools • Excellent communication and problem-solving skills with the ability to remain composed in tough situations • Multi-tasking abilities with an agile approach • Knowledge of tools such as Metabase, Elasticsearch, and Kibana • Enthusiasm and curiosity to learn and create an impact in the mission to digitise India

🏖️ Benefits

• Flexible working hours • Hybrid work setup • Bi-annual performance appraisals • A culture that rewards initiative, curiosity, and impact