Customer Support – Voice, Non-Voice

Job not on LinkedIn

🕒 August 14

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 58%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newgenmax

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

☁️ SaaS

📣 Marketing

eCommerce • SaaS • Marketing

Newgenmax is a professional services company that specializes in providing e-commerce account management, SEO optimization, and marketing strategies for online sellers, particularly on platforms like Amazon and Flipkart. The company is dedicated to helping clients enhance their online sales performance through tailored training, content creation, and strategic insights. With a team of experienced professionals, Newgenmax aims to empower entrepreneurs to navigate the complexities of e-commerce effectively.

📋 Description

• Respond to customer queries via phone, email, and WhatsApp • Provide clear and structured responses to customer inquiries • Handle customer complaints and resolve issues with empathy • Assist customers with e-commerce-related concerns • Maintain customer records and update internal systems • Support sales and upselling when needed • Participate in a structured training program to enhance customer service skills

🎯 Requirements

• Excellent communication skills in English & Tamil (mandatory) • Experience in voice and non-voice customer support preferred • Ability to handle WhatsApp and basic email support • Strong problem-solving and conflict-resolution skills • Knowledge of Microsoft Excel & Word • 1 to 2 years of sales experience preferred • Prior experience in e-commerce customer support is an advantage • Quick learner with a basic understanding of e-commerce • Ability to handle customers with empathy and professionalism

🏖️ Benefits

• 3 months of structured training to enhance your skills • Opportunity to work in a fast-growing e-commerce environment • Competitive salary with growth potential • Work with a dynamic and supportive team • Gain valuable experience in customer support & sales