Customer Support Representative

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Twist Bioscience

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

Healthcare • Manufacturing • Logistics

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

📋 Description

• Respond to and resolve product, service and order inquiries and problems via email, chat and phone. • Process sales purchase orders by entering and validating the accuracy of information. • Provide information and guidance to help customers decide which product to buy, navigate the ecommerce website, and understand the status of their order. • Stay current on the status of key account orders and provide proactive updates to internal stakeholders. • Generate sales quotes for sales reps within Salesforce quote to cash system. • Provide guidance on Asia region import / export logistics and compliance.

🎯 Requirements

• Bachelor’s degree, preferably in life sciences or related field. • 2-3 years work experience in biotech industry. • 2+ years customer-facing experience. • Excellent verbal and written communication skills. • Attention to detail. • Able to multi-task, prioritize, and manage time effectively. • Strong computer skills, familiarity with G-Suite, preferably including Salesforce

🏖️ Benefits

• Paid time off • Flexible work arrangements • Professional development