Application Support Specialist, EMR

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🕒 July 29

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Medical Informatics Engineering

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Series unknown on 2024-05

Healthcare • Consulting • Logistics

Medical Informatics Engineering is a healthcare IT company founded in 1995 that develops electronic health record (EHR/EMR) and occupational health software, delivering certified, enterprise-grade SaaS solutions for ambulatory providers and workplace health programs. The company offers products such as WebChart (an early ambulatory EMR), Enterprise Health (occupational health platform), BlueHive (compliance/workforce health) and Ozwell AI, an AI-powered health IT product with Drummond pDSI-Risk certification. MIE focuses on improving clinical documentation and practice workflows for healthcare organizations and employers.

📋 Description

• Consult with customers on EMR optimization efforts. • Provide best practices to ensure customer success with the EMR. • Perform complex configurations to improve workflow efficiencies. • Provide an exceptional customer experience in every interaction. • Provide training to client users during deployment to alleviate the training burden from the project team. • Provide ongoing product education for existing customers. • Escalate bug fixes to appropriate staff as needed. • Take initiative to maximize opportunities for personal growth in product knowledge. • Assist the deployment team with onboarding tasks. • Requires up to 10% travel.

🎯 Requirements

• Education: Must obtain applicable product certifications within 90 days of hire. • Experience: • 2+ years of experience providing customer service/support to commercial clients. • Experience using and troubleshooting business applications. • Effective written and verbal communication skills. • Skills: • Ability to clearly communicate with professional clients at all levels. • Strong organizational skills. • Oral presentation, training, and public speaking experience. • Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits package including medical/dental/vision insurance • 401k with company match • Unlimited Paid-Time off • Quarterly bonus program • Flexible work schedule • Remote work