Customer Service Representative II

🕒 June 1

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Transaction Network Services (TNS)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📡 Telecommunications

💳 Fintech

🔐 Security

Telecommunications • Fintech • Security

Transaction Network Services (TNS) is a technology company that specializes in providing secure network solutions for businesses. TNS offers a range of services, including communications and connectivity solutions for financial markets, payments markets, and enterprises. Their services include call authentication, robocall protection, low latency trading infrastructure, and managed hosting, among others. TNS aims to reduce complexity and enhance security and interoperability with innovative Infrastructure-as-a-Service (IaaS) solutions that support businesses in connecting, transacting, and operating seamlessly across the globe. The company is known for its resilience and trusted network infrastructure services, benefiting clients ranging from telecommunications to financial services and payment solutions providers.

📋 Description

• Monitor and respond to multiple channels of customer communication including chat, email, and phone • Accurately entering/updating tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues • Support the following types of calls, questions, or tickets: IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software, Windows/MAC OS, Virtual Desktop Instances), IT Infrastructure (ex. telephones, network/internet connectivity), Customer and End User Service Requests (ex. password resets, VPN token resets, service questions, external customer incident reporting) • Application Troubleshooting • Production and Non-Production environment platform monitoring for alarms and performance issues on systems, applications, databases and network/customer connectivity • Manage alarm events and technical application issues – creating, modifying, troubleshooting and closing trouble tickets and routing issues to appropriate teams or vendors to be investigated and aid wherever needed or requested • Support/Perform Project Tasks, Requirements and other Operations deliverables, as requested

🎯 Requirements

• Minimum 1-3 years of customer service experience with a technical Helpdesk or customer-facing position • Familiarity with Linux, Windows, MAC OS Operating Systems, Networking concepts, AWS concepts, and Security concepts and terminology • Microsoft Office troubleshooting skills and Desktop support experience • Excellent written and verbal communication skills and the ability to author professional and easy to follow instructions and correspondence • Initiative, critical thinking and good follow-through • Being a self-starter and an excellent team player

🏖️ Benefits

• Competitive salaries and benefit packages • Opportunities to relocate to different locations