Workday Support Specialist, Workday Functional Analyst – Tier 1/Tier 2

🕒 February 11

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Kognitiv Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Kognitiv Inc. is a consulting firm that specializes in providing services and solutions for Workday®, an enterprise management cloud solution. The company focuses on helping organizations optimize their Workday implementations, offering services such as project management, change management, platform optimization, and advisory services. Kognitiv is dedicated to enhancing clients' post-implementation experience, ensuring efficient system utilization and compliance. They provide solutions like custom reporting tools, staff augmentation, and integration monitoring, among others. Kognitiv's products like Rooster offer scheduling solutions integrated with Workday®, and their services aim to empower organizations with efficient, streamlined processes.

📋 Description

• Act as the primary Workday support specialist (Tier 1/2) and enhancement resource. • Work independently and directly with clients to provide expert, day-to-day transactional support and 'how-to' guidance for Workday. • Manage the client help desk, receiving, interpreting, and resolving Workday incidents and service requests through a ticketing system, ensuring proper escalation and documentation through to final resolution. • Assist in Workday system enhancements, including new report development, testing execution, data loading, and utilizing integration tools. • Execute tasks quickly and accurately to meet strict Service Level Agreements (SLAs), maintaining a high commitment to client satisfaction and process improvement.

🎯 Requirements

• Minimum 2+ years of hands-on experience supporting or configuring Workday environments. • Base knowledge of Workday business processes, security roles, organizational structures, and reporting. • Proven ability to work creatively and analytically in a problem-solving environment, managing timelines with little supervision. • Excellent verbal and written English communication skills, with the ability to interface clearly and effectively with clients and remote teams. • Capability to work across time zones (US hours expectation) and adapt to a high-volume, fast-changing environment.

🏖️ Benefits

• Comprehensive benefits package