Workday Support Specialist – Workday Functional Analyst, Tier 2/Tier 3

🕒 February 11

🌐 India, Philippines – Remote

🇮🇳 India – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 57%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kognitiv Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

☁️ SaaS

🤝 B2B

Consulting • SaaS • B2B

Kognitiv Inc. is a consulting firm that specializes in providing services and solutions for Workday®, an enterprise management cloud solution. The company focuses on helping organizations optimize their Workday implementations, offering services such as project management, change management, platform optimization, and advisory services. Kognitiv is dedicated to enhancing clients' post-implementation experience, ensuring efficient system utilization and compliance. They provide solutions like custom reporting tools, staff augmentation, and integration monitoring, among others. Kognitiv's products like Rooster offer scheduling solutions integrated with Workday®, and their services aim to empower organizations with efficient, streamlined processes.

📋 Description

• Serve as an embedded resource within 1-2 client teams, resolving intermediate Workday issues in HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials. • Troubleshoot and resolve escalated issues, including intermediate business process configurations and basic integration problems. • Analyze recurring issues to identify root causes and recommend client-specific solutions or process improvements. • Escalate advanced configuration or integration issues to Tier 3 consulting teams with detailed documentation. • Configure and optimize Workday business processes and reports to meet client requirements within the scope of Tier 2 support. • Document solutions in the client’s knowledge base to support team efficiency and client self-service. • Provide guidance and support to Tier 1 specialists embedded in the same client teams. • Maintain strong client relationships through proactive communication and alignment with client expectations and SLAs.

🎯 Requirements

• 2+ years of experience in Workday support, configuration, or administration, preferably in a consulting or managed services environment. • Strong knowledge of Workday modules, including HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials, and intermediate configuration skills. • Experience with Workday reporting, business process configuration, or basic integrations. • Proficiency with ITSM tools such as ServiceNow and client-specific documentation practices. • Analytical and problem-solving skills for addressing intermediate Workday challenges. • Strong communication skills to engage with clients and collaborate with embedded team members. • Ability to manage priorities across 1-2 client teams in a dynamic, client-facing environment. • Ability to work shift times overlapping with EMEA and US time zones. • Must have work authorization in the employing country without current or future visa sponsorship requirements.

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