Customer Service Representative II

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transaction Network Services (TNS)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📡 Telecommunications

💳 Fintech

🔐 Security

Telecommunications • Fintech • Security

Transaction Network Services (TNS) is a technology company that specializes in providing secure network solutions for businesses. TNS offers a range of services, including communications and connectivity solutions for financial markets, payments markets, and enterprises. Their services include call authentication, robocall protection, low latency trading infrastructure, and managed hosting, among others. TNS aims to reduce complexity and enhance security and interoperability with innovative Infrastructure-as-a-Service (IaaS) solutions that support businesses in connecting, transacting, and operating seamlessly across the globe. The company is known for its resilience and trusted network infrastructure services, benefiting clients ranging from telecommunications to financial services and payment solutions providers.

📋 Description

• Assist customers by providing information about products and/or services, answering questions, and resolving problems and issues • Respond to alerts from servers, applications, and network and assign them to appropriate support personnel • Provide end-user support for proprietary business applications and standard client software • Work Tuesday through Saturday, 2:30 PM to 11:30 PM US Eastern Time, equivalent to Wednesday through Sunday, 12:01 AM to 9 AM India Time • Monitor and respond to customer communications through chat, email, and phone • Enter and update tickets accurately, assign tickets according to documented processes, and call technicians as required • Support IT desktop applications, IT infrastructure, customer service requests, and application troubleshooting • Monitor production and non-production platforms for alarms and performance issues across systems, applications, databases, and network/customer connectivity • Collaborate with Network Operations, Server Operations, Security Operations, Application Operations, and Customer Service Center teams to design, manage, and maintain Service Desk-NOC alerts • Manage alarm events and technical application issues by creating, modifying, troubleshooting, closing, and routing tickets • Follow written troubleshooting instructions and provide feedback when updates are needed • Support or perform project tasks, requirements, and other operations deliverables as requested • Learn training materials related to industry, applications, customer service, and processes • Understand internal processes and assist as needed

🎯 Requirements

• Minimum 1-3 years of customer service experience with a technical Helpdesk or customer facing position • Familiarity with Linux, Windows, AI/Co-Pilot, MAC OS Operating Systems, Networking concepts, AWS concepts, and Security concepts and terminology • Microsoft Office troubleshooting skills and Desktop support experience • Excellent written and verbal communication skills and the ability to author professional and easy to follow instructions and correspondence • Initiative, critical thinking and good follow-through • Being a self-starter and an excellent team player • Must be flexible to work other shifts and holidays as needed for coverage purposes