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Leevin Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 B2C

B2C • Hospitality • Travel

Leevin Group is a hostel operator located in the heart of Dublin, providing accommodation options like Leevin Hostel George and Leevin Hostel Mountjoy. Focused on creating a welcoming environment for tourists, Leevin Group promotes an immersive experience in Dublin's culture and nightlife, while offering amenities such as game rooms, study rooms, and free WiFi. The hostels are conveniently situated to allow guests easy access to major attractions and local entertainment.

📋 Description

• Manage the guest's entire digital journey across the following stages: reservation confirmation, pre check-in, remote check-in, support during the stay, check-out, and post-stay NPS; • Respond to communications via Freshdesk (tickets) and WhatsApp Business within the defined SLA; • Conduct remote check-in onboarding: welcome, property access, and briefing on house rules; • Open and track maintenance tickets in Fixflo until resolution, closing the feedback loop with the guest; • Manage the security deposit process in coordination with the Finance team; • Monitor the smart lock system and resolve access issues remotely; • Identify recurring patterns and report to supervision for process improvements.

🎯 Requirements

• Fluency in English • Minimum 1 year of experience in customer experience, guest support, or community management • Ability to manage multiple channels simultaneously (chat, email, tickets) • Familiarity with digital tools: Freshdesk, Zoho suite, WhatsApp Business, Google Workspace • Spanish is a strong plus.