Technical Account Manager – TAM

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🕒 February 13

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Legion

WebsiteLinkedInAll Job Openings

11 - 50 employees

Legion is a company that owns a website which has been temporarily suspended. For further assistance, users are encouraged to contact their support team at support@webware. io. Beyond this, there are no clear details about their specific industry or operations from the provided text.

📋 Description

• Serve as the dedicated technical resource for assigned customer accounts • Partner with customer System Administrators to understand business processes, workflows, and system configurations • Maintain deep familiarity with each customer’s environment, priorities, and use cases • Act as a product expert, providing guidance, best practices, and technical consultation • Translate customer business needs into system configuration and optimization recommendations • Support customers in understanding platform capabilities, limitations, and tradeoffs • Provide oversight and coordination for customer support tickets • Own or directly manage highly technical or complex issues as needed • Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution • Analyze support trends and proactively address recurring issues • Ensure customers are prepared for and leveraging new product features • Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts • Partner with customers to drive feature adoption aligned to their business goals • Run a regular cadence of customer meetings to review: • Open workstreams and initiatives • Support ticket status and analysis • New questions and technical needs • Open and prioritized issues • Action items and next steps • Serve as a trusted consultant, ensuring alignment between customer goals and platform usage • Advocate for customer needs internally and provide feedback to Product and Engineering teams

🎯 Requirements

• 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions • Experience in managing multiple stakeholders and projects with competing priorities • Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error • Bachelor's degree or equivalent experience • Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening • Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)

🏖️ Benefits

• Health Benefits • Paid Time Off and Paid Holidays • Parental Leave • Equity • Monthly Wellness Reimbursement • Monthly Lunch on Legion