Technical Support Engineer

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $85k - $87.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Legion

WebsiteLinkedInAll Job Openings

11 - 50 employees

Legion is a company that owns a website which has been temporarily suspended. For further assistance, users are encouraged to contact their support team at support@webware. io. Beyond this, there are no clear details about their specific industry or operations from the provided text.

📋 Description

• Troubleshoot complex issues and determine if an escalation to engineering is needed • Identify severity/impact of reported issues and further escalate as necessary • Work directly with the engineering team via Zoom call for critical issues • Troubleshoot and resolve integration issues with third-party systems • On-call rotation for after-hours support • Communicate directly with customers via Zendesk and Zoom • Document troubleshooting steps and escalate with detail • Become an expert on Legion product configurations • Support technical issues across iOS, Android, and Windows systems • Create knowledge base documentation for common issues • Identify support trends and provide feedback to Engineering

🎯 Requirements

• Previous experience in a technical support role for Software/SaaS solutions • Experience documenting best practices and procedures in an IT knowledge base • Strong proven technical focus, analytical and problem-solving skills • Excellent English language communication skills • Excellent customer management skills in highly escalated situations • Experience writing customer-facing knowledge base articles to enable customer self-service • Demonstrated passion for creating a delightful customer experience for all users • Ability to analyze a customer’s requirement and translate that into an actionable configuration of software

🏖️ Benefits

• $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment • 401k plan • Discretionary Paid Time Off and Paid Holidays • Parental Leave • Equity • Monthly Wellness Reimbursement • Monthly Lunch on Legion