Customer Success Manager

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🕒 February 2

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LegionellaDossier

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Seed Round on 2022-10

LegionellaDossier is the market leader in digitising and automating Legionella Risk Assessments & Control with smart software solutions and apps.

📋 Description

• Cultivate strong relationships with key clients in the water safety industry, serving as their trusted advisor and advocate within LegionellaDossier. • Develop a deep understanding of our water safety solution and effectively communicate its technical features and benefits to clients. • Proactively identify opportunities for upselling and reselling our water safety solution to existing clients, leveraging HubSpot (our CRM) to track and manage sales opportunities. • Provide ongoing support and guidance to clients, helping them navigate the complexities of water safety regulations and optimize their use of our solution. • Monitor client satisfaction and address any concerns or issues in a timely and effective manner, ensuring a high level of customer retention. • Track and analyze key metrics related to customer success and revenue generation, providing regular reports to senior management. • Proactively explore Upsell/Cross-sell opportunities with our existing customers

🎯 Requirements

• Proven experience in a similar role within software/SaaS. • Strong understanding of customer journey dynamics and the ability to implement strategies for improvement. • Demonstrated success in developing and implementing effective customer success programs • Experience in determining and measuring KPIs for customer success teams. • Proficient in setting up workflows and utilizing customer success automation tools. • SaaS industry experience is a must. • Excellent communication and interpersonal skills. • Methodical mindset with a structured approach to problem-solving. • Strong commercial knowledge with a proven ability to upsell and cross-sell products and services. • Ability to thrive in a fast-paced and dynamic environment.

🏖️ Benefits

• N/A