Product Operations Officer

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🕒 March 31

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Lendsqr

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💳 Fintech

🤝 B2B

🏦 Banking

💰 $1M Seed Round on 2022-03

Fintech • B2B • Banking

Lendsqr is making sure that anyone can access loans at the time of their need by helping lenders reach these borrowers at scale. Our loan management system provides technology, data, and native integrations that help lenders lend securely, cost effectively, sustainably and ethically. We also provide the expertise required for navigating the required technology and uniquely designed solutions suited to lenders’ needs. Lendsqr is dedicated to innovating affordable credit for all, particularly focusing on providing every African with timely access to loans.

📋 Description

• Handles customer inquiries, complaints, and issues related to various Lendsqr products or services. • Collaborates with the product development team to identify and resolve product-related issues and bugs. • Monitors and analyzes systems in place to provide proactive support. • Provides relevant documentation and report on issues that have been escalated to customers. • Monitors and analyzes product usage data to identify trends and opportunities for improvement. • Develops and maintains product documentation, including manuals, user guides, and training materials. • Collaborates with stakeholders to ensure alignment and provide updates on product support activities. • Contributes to the development and implementation of product support strategies and best practices.

🎯 Requirements

• Minimum of 2:1 degree in engineering or any other relevant field • 1 year of work experience as a customer support rep, product manager, product specialist, or any other associated field.

🏖️ Benefits

• Internet data reimbursement • Other company benefits as defined by policy