Customer Operations & Enablement Manager

Job not on LinkedIn

November 12

Apply Now

Receive Emails with Similar Jobs

LeoLabs

WebsiteLinkedInAll Job Openings

Aerospace • Enterprise • Government

LeoLabs is a leading company that provides advanced space operations services, crucial for the management of low Earth orbit (LEO) traffic and safety. Utilizing cutting-edge technology like their Vertex™ space operations stack, LeoLabs offers comprehensive solutions such as satellite tracking, collision avoidance, and risk assessment. These services are vital for satellite operators, commercial enterprises, and government agencies around the world, ensuring the safe and efficient launch and operation of missions in space. LeoLabs' global radar network provides real-time tracking and insights, making them a trusted partner in space mission support and space debris management.

51 - 200 employees

Founded 2016

🚀 Aerospace

🏢 Enterprise

🏛️ Government

📋 Description

• Serve as the primary operational liaison for customers across the EMEA region, ensuring seamless onboarding, training, and continued engagement • Lead customer enablement programs, including delivery of tailored training, workshops, and operational exercises • Monitor customer adoption and usage metrics; develop strategies that enhance customer success and retention • Partner with customers to define operational goals and establish measurable success criteria for LeoLabs’ solutions • Collaborate cross-functionally with Sales, Engineering, and Product teams to resolve issues, prioritize feature requests, and ensure customer requirements are represented • Develop and continuously improve operational frameworks, playbooks, and documentation for customer success and support • Provide leadership during critical events, operational exercises, or incidents requiring coordinated response • Represent LeoLabs at industry events, customer briefings, and regional forums to strengthen relationships and brand trust • Contribute to operational strategy and planning for EMEA customer engagement and enablement initiatives • Mentor team members and foster a culture of excellence, accountability, and customer focus

🎯 Requirements

• 10+ years of experience in military operations, defense programs, or complex technical operations, ideally in a leadership or customer-facing capacity • Proven experience managing relationships with government or enterprise customers • Strong operational planning, coordination, and execution skills • Exceptional communication and presentation abilities in English and German (additional languages a plus) • Demonstrated ability to deliver structured training and operational enablement programs • Strong analytical skills; capable of interpreting customer data, usage trends, and operational metrics to drive decisions • Highly organized, self-directed, and able to operate effectively in a global, fast-paced environment • Master’s degree in Engineering, Operations Management, Business Administration, or a related technical field (preferred) • Experience working with or within space operations, aerospace, or national defense organizations (preferred) • Familiarity with SaaS platforms, data analytics tools, or RESTful APIs (preferred) • Experience leading cross-functional initiatives to improve operational efficiency or customer success processes (preferred) • Demonstrated success in a customer enablement, training, or customer success leadership role (preferred)

🏖️ Benefits

• Global workforce: flexible remote/hybrid opportunities • Work on complex, meaningful missions with real-world impact • Unlimited paid time off for most roles • Competitive salary and equity packages • Comprehensive health, dental, and vision coverage • Access to the forefront of commercial space operations and defense innovation