Senior Customer Intelligence and Analytics Analyst

Job not on LinkedIn

🕒 July 25

🏢🏡 Barueri – Hybrid

⏰ Full Time

🟠 Senior

📉 Data Analyst

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leo Madeiras

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1943

🛍️ eCommerce

eCommerce

Leo Madeiras is likely a company related to wood or timber products; the provided text only shows a webpage notice about JavaScript being disabled and a bot verification requirement, so there is no direct information about the company's activities. Based on the name (Portuguese for "woods"/"timber") and the presence of a website message, it may operate an online storefront or website selling wood materials or wood products, but this is speculative. Further details are needed for a precise description.

📋 Description

• Connect different sources of information about the customer experience, identifying opportunities for improvement. • Support strategic CX, Marketing and Relationship Management initiatives. • Consolidate and analyze data from surveys, CRM, metrics and customer interactions. • Identify trends, behavior patterns and opportunities to improve the customer journey. • Develop quantitative and qualitative analyses, turning data into strategic recommendations. • Support the development and evolution of the Voice of the Customer (VoC) strategy. • Structure analyses for campaigns, relationship management, retention, repeat purchase and customer reactivation. • Create and maintain dashboards, KPIs and executive reports. • Prepare executive presentations to support leadership decision-making. • Participate in continuous improvement projects for the customer experience.

🎯 Requirements

• Experience with data analysis and generating insights in areas such as Customer Experience (CX), Research, Market Intelligence, BI, CRM or Marketing Analytics. • Knowledge of BI tools such as Power BI or Looker Studio. • Advanced Excel (pivot tables, formulas and database structuring). • Strong analytical skills and communication for building presentations and recommendations. • Experience with satisfaction surveys, customer journeys and Voice of the Customer (VoC). • Knowledge of metrics such as NPS, CSAT and CES. • Experience with qualitative analysis of feedback and comments. • Familiarity with CRM, customer segmentation and purchase behavior. • Experience building executive presentations (PowerPoint or Canva). • Knowledge of B2B, B2C or hybrid customer journey models.

🏖️ Benefits

• Profit Sharing (PLR) • Corporate Cafeteria | Meal Voucher • Food Voucher • Health Insurance • Dental Insurance • Life Insurance • Pharmacy Discount Program • Wellhub (wellness platform) • Transportation Voucher / Parking • Access to online learning platform • School Supplies Kit • Maternity Kit • Christmas Kit • Partnerships & Discounts