IT HelpDesk

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December 9, 2024

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LTS

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Software Development • Cybersecurity • Artificial Intelligence

LTS is a comprehensive IT services firm specializing in software development and innovative technology solutions. With expertise in Product Engineering, Robotic Process Automation (RPA), Data Analytics, Cybersecurity, and IoT, LTS offers tailored services that help businesses enhance efficiency and security. Their focus spans various industries including Retail, Healthcare, and Entertainment, ensuring that clients can navigate their digital challenges successfully while fostering innovation and growth.

51 - 200 employees

Founded 2004

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Provide technical support and guidance to employees • Respond to and resolve IT support requests • Troubleshoot hardware, software, and network issues • Install, configure, and maintain computer hardware and software • Educate and assist employees on software usage • Collaborate with the IT team for process improvements • Maintain records of IT support requests • Conduct equipment inventory checks • Stay up-to-date with technology trends

🎯 Requirements

• Bachelor's degree in Computer Science or related field, or equivalent work experience • Minimum of 2 years of experience in a technical support or helpdesk role • Excellent knowledge of Windows and Mac operating systems • Proficient in Microsoft Office Suite, including Office 365 • Strong understanding of computer hardware components and networking principles • Familiarity with Active Directory and Office 365 administration • Demonstrated ability to troubleshoot and problem-solve technical issues • Exceptional communication and customer service skills • Ability to work in a fast-paced environment and handle multiple tasks simultaneously