Patient Scheduling, Registration Specialist

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Recover

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

🌍 Social Impact

Healthcare • Wellness • Social Impact

Recover is a leading provider of effective, accessible, and innovative substance use treatment. With a focus on telehealth options, Recover partners with state and local governments to combat substance use challenges in communities. Their evidence-based care integrates medical treatment alongside care coordination and counseling, ensuring that patients receive comprehensive support tailored to their needs. With a commitment to reducing treatment costs while improving access, Recover strives to expand the reach of their life-saving strategies across the country.

📋 Description

• Answer inbound calls from patients seeking treatment • Make outbound calls to referred individuals, building rapport and sharing information about Recover's services • Follow up with prospective clients who need additional outreach or who are awaiting insurance enrollment • Confirm insurance status using verification portals • Search and manage client records in our electronic health record, creating new charts or updating existing ones as needed • Walk clients through enrollment documents and explain the sign-up process • Provide warm hand-offs to other resources when clients are not eligible for Recover's services • Schedule initial appointments based on client preferences for timing, provider, and format

🎯 Requirements

• Bilingual in Spanish and English • 1+ year of experience in a client-facing role involving phone-based outreach, intake, admissions, scheduling, or engagement • Familiarity with healthcare • Comfortable working independently and managing a high volume of calls and follow-ups • Strong communication skills with the ability to build rapport quickly and explain processes clearly • Certified or Registered Alcohol Drug Counselor (RADT, CADC-I or higher, or equivalent) (Nice to have) • Experience with EHR systems (Nice to have) • Experience in addiction treatment or behavioral health settings (Nice to have) • Lived experience with substance use disorders (Nice to have)

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Holidays) • Training & Development