Customer Enablement Specialist – Academy, LMS

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $39.4M Series C - Level AI on 2024-07

Artificial Intelligence • SaaS • Enterprise

Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).

📋 Description

• Own and maintain the Customer Academy. • Serve as the primary LMS admin for the company across Articulate 360 and Reach 360. • Build, update, and publish courses, lessons, learning paths, assessments, and microlearning assets. • Create different types of learning assets, including eLearning courses, quick-start guides, job aids, knowledge checks, onboarding materials, release enablement assets, and short tutorials. • Turn product updates, release notes, help center articles, and technical documentation into customer-ready training. • Partner with Technical Writing, Help Desk, Product, Support, CS, and Implementation to keep content accurate and current. • Apply instructional design best practices to structure learning objectives, course flow, knowledge checks, and learner-friendly content. • Administer Reach 360, including users, groups, enrollments, permissions, course assignments, reporting, and completion tracking. • Support WalkMe administration by helping maintain in-app guidance, walkthroughs, tooltips, and adoption prompts. • Audit and refresh academy content to remove outdated, duplicated, or low-performing materials. • Track learner engagement, course completion, content gaps, and feedback to improve the academy experience. • Move quickly from rough inputs to usable, customer-ready learning assets.

🎯 Requirements

• 2+ years of experience in customer education, instructional design, LMS administration, customer enablement, training operations, or product enablement. • Hands-on experience with Articulate 360, Articulate Rise, Reach 360, or similar eLearning/LMS platforms. • Strong instructional design skills, including learning objectives, course structure, content chunking, knowledge checks, and microlearning. • Experience creating customer-facing training content for software products. • Ability to simplify technical or complex product information into clear learning content. • Strong writing, editing, and content organization skills. • Experience working cross-functionally with Product, Support, Technical Writing, Help Desk, CS, or Implementation teams. • Ability to work quickly, manage multiple priorities, and keep content moving in a fast-paced SaaS environment. • Strong attention to detail and ownership mindset.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities