Forward Deployed Engineer – Agents

🕒 July 28

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $39.4M Series C - Level AI on 2024-07

Artificial Intelligence • SaaS • Enterprise

Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).

📋 Description

• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance • Build, test, and validate integrations with enterprise systems such as CRM, ticketing, telephony, and data platforms • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines • Translate customer needs into clear implementation plans and documentation • Run feedback loops with Engineering and Product to improve platform capabilities • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments

🎯 Requirements

• 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar) • Strong technical foundation; comfortable coding, working with APIs, and building integrations end-to-end • Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration • Ability to communicate with senior technical stakeholders and translate requirements into execution plans • Comfortable operating in fast-moving, ambiguous environments • Comfortable working in EST hours (3:30 AM IST) • Experience building with LLMs or AI agents (prompting, evaluation, guardrails, workflow design) is an advantage • Experience integrating enterprise SaaS systems (CRM, ticketing, data pipelines) with attention to security and compliance is an advantage • Computer Science, Engineering, or Math degree (or equivalent experience) is an advantage • Strong product instincts and ability to define success metrics and contribute customer insights to product evolution