Forward Deployed Engineer – Agents

🔥 2 hours ago

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $39.4M Series C - Level AI on 2024-07

Artificial Intelligence • SaaS • Enterprise

Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).

📋 Description

• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization. • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes. • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance. • Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms). • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines. • Translate customer needs into clear implementation plans and documentation. • Run tight feedback loops with Engineering and Product to improve platform capabilities. • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.

🎯 Requirements

• 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar). • Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end. • Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration. • Ability to communicate with senior technical stakeholders and translate requirements into execution plans. • Comfortable operating in fast-moving, ambiguous environments. • Comfortable working in EST hours(3:30 AM IST)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development