Customer Success Manager

🕒 May 18

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Level Data

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

📚 Education

☁️ SaaS

Education • SaaS

Level Data is a K–12 education data and analytics company that provides a SaaS platform to help school districts and state agencies connect instructional investments, educator development, and student outcomes. Its product suite (including Return on Instruction/ROI, Brolly, Grow, Validation, RealTime Reports, statewide data management, talent management, and integrations) supports IEP service tracking and compliance, professional development and coaching measurement, data validation and audit-ready reporting, teacher licensure and evaluation, and statewide data ecosystems. The platform emphasizes AI-powered insights, automated data workflows, and cross-system integrations; the company says it serves 20 state agencies and over 1,800 school districts nationwide.

📋 Description

• Own value delivery, renewals, and expansion. • Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales. • Accountable for GRR and NRR targets across your book. • Drive measurable value. Translate product usage into strategic outcomes superintendents, CIOs, and CFOs care about data accuracy, governance, reporting confidence, and tell that story through QBRs, EBRs, and executive readouts. • Manage risk and prevent churn. Monitor health signals, build remediation plans, and orchestrate cross-functional rescues before issues become churn. • Build durable, multi-threaded relationships. Map and engage stakeholders across IT, instructional, finance, and exec sponsors; deliberately de-risk single-threaded accounts. • Lead complex SaaS implementations. Partner with product and engineering onboarding, integrations, and configuration; close the loop with product feedback that shapes the roadmap. • Use AI and automation to scale your impact. Apply modern CS tooling health-score automation, AI-assisted account research, dashboards to manage a larger book without losing the white-glove feel.

🎯 Requirements

• 3-5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in a SaaS environment. • Proven track record of achieving GRR and NRR targets. • Strong verbal and written communication skills, including presentation ability for executive audiences through EBRs and board level communication. • Strong understanding of customer success motions including value focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, onboarding in data, analytics, or education technology. • Highly organized and data driven, with strong attention to detail, the ability to manage multiple accounts and priorities simultaneously, and a bias toward using metrics and dashboards to inform decisions and track progress. • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.) or equivalent professional experience. • Technical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts will be increasingly valuable as this role evolves at the intersection of customer success and product. • Comfort with AI-powered tools (e.g., LLM-based research assistants, automated meeting summaries, predictive health scoring) and a bias toward using them to scale your impact.

🏖️ Benefits

• Unlimited PTO • 401(k) with company match • Competitive medical, dental, and vision coverage • Paid parental leave • Mental health and wellness support • Annual learning & development budget