Level 10, LLC
B2B • Enterprise • SaaS
Level 10, LLC is a company that provides comprehensive technology services, specializing in the procurement, deployment, and maintenance of IT equipment. They offer a range of services including hardware procurement, staging and integration, field services, and help desk support. Level 10 is dedicated to supporting technology deployment for new store openings, store remodels, and in-store support. With a focus on retail technology solutions, they aim to help businesses efficiently manage their IT projects while reducing risk and saving time and money. Recognized as one of the best places to work in Illinois and for its commitment to diversity and inclusion, Level 10 is an agile partner for technology deployment and support.
Help Desk
Job not on LinkedIn
August 29
Level 10, LLC
B2B • Enterprise • SaaS
Level 10, LLC is a company that provides comprehensive technology services, specializing in the procurement, deployment, and maintenance of IT equipment. They offer a range of services including hardware procurement, staging and integration, field services, and help desk support. Level 10 is dedicated to supporting technology deployment for new store openings, store remodels, and in-store support. With a focus on retail technology solutions, they aim to help businesses efficiently manage their IT projects while reducing risk and saving time and money. Recognized as one of the best places to work in Illinois and for its commitment to diversity and inclusion, Level 10 is an agile partner for technology deployment and support.
📋 Description
• Provide front-line technical support to external customers • Troubleshoot hardware, network, and IT-related issues • Provide remote assistance via phone, email, chat, or remote desktop • Manage incidents by priority and impact to minimize downtime • Fulfill service requests such as software installations, password resets, and access permissions based on established procedures and SLAs • Escalate complex issues to appropriate Help Desk teams or specialists for further investigation and resolution • Maintain a comprehensive knowledge base of known issues, troubleshooting steps, and solutions to facilitate quick problem resolution and self-service options for users • Document resolutions, procedures, and best practices to ensure consistency in service delivery and support continuous improvement efforts • Monitor and reporting on key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, and first-call resolution rates
🎯 Requirements
• Experience in customer support or technical support • Excellent written and verbal communication skills • Ability to troubleshoot hardware, software, and network issues • Familiarity with remote support tools (phone, email, chat, remote desktop) • Ability to manage incidents according to SLA • Documentation and knowledge base maintenance
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🇺🇸 United States – Remote
💵 $70k - $85k / year
💰 Private Equity Round on 2021-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support