LexisNexis
Compliance • Government • SaaS
LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.
Content Operations Lead
Job not on LinkedIn
November 7
LexisNexis
Compliance • Government • SaaS
LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.
📋 Description
• Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end-to-end • Analyze input data (SGML/XML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications • Resolve XML markup issues for online analytical titles; escalate and collaborate as needed • Execute User Acceptance test plans/cases for new features and products; verify functional and non-functional requirements • Track defects (Jira/Azure DevOps), partner with Engineers/QA/Product to triage and validate fixes; reduce defect escape rate to production • Maintain QA checklists, business rules, and acceptance criteria for Canadian content • Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors • Coordinate with editorial, product owners, to minimize time-to-resolution; document root cause analysis and preventive actions • Address customer concerns by prioritizing issues, investigating complaints, and resolving problems • Participate in special projects that require data-based solutions supporting new product features and online functionality
🎯 Requirements
• 2-4 years in online content production, conversion, or digital publishing (legal/tax/financial content preferred) • Demonstrated experience with XML, XSD, and markup troubleshooting • Familiarity with fundamental concepts of XSLT and XPath • Experience monitoring content data flows and resolving conversion/online issues in production • Strong documentation skills (conversion specs, markup manuals, standards) • Excellent cross-functional communication; able to partner with editorial, product, IT, and vendors
🏖️ Benefits
• Healthy work/life balance • Wellbeing initiatives • Shared parental leave • Study assistance
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