Customer Success Representative

🕒 6 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $39k - $54k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LGC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1842

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

LGC is a global leader in life science tools, partnering with customers to provide innovative solutions for some of the world's most complex challenges. The company specializes in diagnostics and genomics, offering products and services that improve the safety of food, medicines, and the environment. LGC's expertise extends to nucleic acid therapeutics, biosearch technologies, and reference standards, supporting accurate diagnostics and safety compliance. Their commitment to science and public health is evident in their response to global pandemics and contribution to conservation efforts using genotyping technologies. By collaborating with end-user labs, biopharma, and academic institutions, LGC continues to advance precision medicine and enhance global health standards through research, proficiency testing, and the development of new technologies.

📋 Description

• Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc. • Act as the voice of the customer internally to drive continuous improvement • Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders • Assess individual customer requirements and direct activities to the appropriate departments • Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping • Process credit card payments when appropriate, ensuring the privacy of customer account information • Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.) • Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies • Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines • Adhere to the requirements of the company's ISO quality management system • Perform other duties as assigned to meet business needs

🎯 Requirements

• High school diploma or equivalent experience (GED) • Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms in support of customer requests • Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint • Experience or working knowledge of ERP systems, ideally SAP • Salesforce International order experience