Liberty University
5001 - 10000 employees
Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971. Offering more than 700 unique programs of study from the certificate to the doctoral level, Liberty equips students with the values, knowledge, and skills essential for impacting tomorrow’s world.
Enrollment Call Center Agent – Pre-Acceptance Student Stage
🕒 June 12
🇺🇸 United States – Remote
💵 $17 / hour
⏰ Full Time
⚪️ Entry-level
📞 Call Center Representative
🚫👨🎓 No degree required
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Liberty University
5001 - 10000 employees
Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been 𝘛𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘊𝘩𝘢𝘮𝘱𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘊𝘩𝘳𝘪𝘴𝘵 𝘴𝘪𝘯𝘤𝘦 1971. Offering more than 700 unique programs of study from the certificate to the doctoral level, Liberty equips students with the values, knowledge, and skills essential for impacting tomorrow’s world.
📋 Description
• Convert prospective students into qualified applicants for Liberty University Online programs. • Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs. • Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues. • Answer complex questions related to the University’s admission policies and procedures. • Utilize information management systems to perform contacts and record necessary information. • Promote the features and benefits of all undergraduate, graduate, and doctoral programs, emphasizing the value of an online education. • Build relationships with support offices to address student concerns and enhance the student experience. • Implement daily and weekly feedback from the Management Team to improve processes and exceed departmental key performance indicators. • Identify new and innovative ways to enhance recruitment and student services.
🎯 Requirements
• High school diploma required; customer service or sales experience preferred. • A bachelor's degree and previous contact center experience are a plus. • Proficient in Microsoft Word, Excel, and Outlook. • Strong verbal and written communication skills, with the ability to respond to emails and calls within 24 hours. • Ability to work first/second shifts, rotating Saturdays, and occasional overtime. • Demonstrated leadership, interpersonal skills, and a commitment to high professional ethical standards in a diverse workplace. • Ability to use sound judgment to help students overcome obstacles to their enrollment and degree completion.
🏖️ Benefits
• Health insurance • Competitive pay • Remote work options
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